FAQ
Customer Service
Ordering
Shipping Information
Your order will ship within 48 hours of purchasing online. You will receive an email notification when your order has shipped.
Please allow 5-7 business days for delivery after your package has shipped.
Free ground shipping is available on all orders over $100 within the United States.
International shipping costs are calculated at checkout. International postage is paid by the customer. Customs duties are the customer's responsibility.
For any international customer questions, please email orders@CarrionCarrion.com.
Need your item faster?
Our shipping options include upgraded postage for a fee at checkout. Please note that orders are only processed during business hours.
Want your item gift-wrapped?
Add a note to your cart before checking out and request free gift wrapping!
Why was my order canceled/backordered?
Items may occasionally be out of stock. We will notify you within 48 hours of your purchase. In some cases, we can reorder the item and ship it within a few weeks. If you select this option, we'll notify you within a few days if the item has arrived. We'll do our best to fulfill your original order.
Returns/Exchanges
If you're not satisfied with your new purchase, you can exchange or return it for store credit only within 14 days of shipment. Domestic customers can return items within 14 days of shipment. Exchanges or store credits require the item to be in its original condition. The item must be undamaged, smoke-free, and have all original tags intact.
If the returned item does not meet these requirements, we will contact you and promptly return it to you.
Please allow two weeks to process your return or exchange. If you wish to return or exchange an item, please email orders@CarrionCarrion.com
and provide the following information:
Order Number
Return Reason
Returns will not be accepted without prior authorization. You will receive an email within 48 hours with information on how to return your item. International customers
are responsible for their own return shipping costs.
All returns/exchanges must be made via email: orders@CarrionCarrion.com